Frequently asked questions

There’s a lot of questions you will have when you are looking for your dream wedding dress. It’s something you may never have done before, so you will have no idea how it all works. But not to worry, we have listed all the questions below which we get asked often, so you can have a read through and put any queries at rest. If there is anything you want to ask which isn’t answered below, just drop us an email or call us on 01384 893656 & we will be more than happy to help.

When should I begin looking for my wedding dress?

Our wedding dresses here at GSB are made-to-order and so you need to allow 6 months for your dress to be made and arrive in store, and then allow 3 months after this for fittings & alterations. So we recommend you leave looking for your dream dress no later than 12 months before your wedding date

Do I need an appointment?

By booking an appointment we can book you into one of our private dressing rooms and assign you a personal stylist. Without an appointment, we can not guarantee there will be a room free for you and so you wouldn’t be able to try anything on. But if you wanted to pop along without an appointment, give us a call beforehand and we can tell you if we will have a dressing room free for you.

How many people can I bring?

We recommend 3-4 people max, but if you want to bring more we will not turn them away. Just remember that the more opinions you have, the harder it will be to make your own decision. Bring people who’s opinions matter to you & who will support your choices.

How long are the appointments?

In the first appointment you have with us, where you are looking at our collection for the first time, you will be allocated a private dressing room for 1.5 hours. For other appointments, timings will be decided on depending on the what the appointment is for and how long we think you will need. If there is no one booked in after you we may be able to give you longer once you are here. One thing you can guarantee is you will never be rushed.

Do you sell off the peg?

We don’t sell any of our dresses here off the peg. We do however have a sister store, Kingswinford Bridal & Prom, who act as our outlet store. When we get new dress collections in here, we send some of our existing dresses down to the outlet store to make room. These dresses can then be purchased from them off the peg & for a massively reduced price.

What sizes do you have available?

Our sample dresses here start at a UK10 & go up to UK24. We are proud stockists of Essense of Australia’s EveryBody/EveryBride collection which can be ordered up to a size UK34/36. Remember, high-street sizes are different to bridal sizes, so the size you are on the high-street now will not necessarily be the size you need in a wedding dress.

Do you charge for appointments?

Absolutely not!! We don’t believe you should have to pay to have a bridal experience here.

Do you do alterations & are they a separate cost?

Yes, we have THE BEST in-house seamstress department here who can transform dresses. Whether it’s just a tuck in here, or shortening a train, or changing the look of a dress, they can do any small or big job. Seamstress appointments are free but any work done by a seamstress is charged at an extra cost to the dress.

How do I book an appointment?

It’s easy! You can call us on 01384 893656, contact us on Facebook or Instagram or use our contact from here

Can I take photos?

You are encouraged to take photos while you are here in store, after all it’s an experience you will want to remember! Our designer however, do not allow photos to be taken of their dresses, unless you have purchased it, and so we have to respect this. So feel free to take selfies & photos, just please not when you are in a wedding dress. Your personal stylist can take a photo of you in the dresses on our IPad to show you how you would like in them on a photo, and she can do a split-screen so you can compare yourself in 2 dresses.

What if I want to show someone a dress who can’t come to my appointment?

If you want people to see you in the dresses who unfortunately could not come to your appointment, you are more than welcome to Facetime or Zoom them, using one of our iPad or your own device.

Do you offer Dry cleaning?

We offer a dry cleaning service here, where we can professionally dry clean your dress/s after the wedding. We can also box your dress up so you can keep it as safe as possible. Please ask in store for these prices.

Do you buy used wedding dresses?

No, we unfortunately don’t buy wedding dresses. All of the dresses here are from our designers.

I’m planning on losing weight, what shall I do?

No problem!! If you have chosen your dream dress with us, just let your stylist know when she is taking your measurements that you plan on losing weight between now and the wedding, and you can both discuss the best size to go for. If you have lost weight after ordering the dress, then our seamstress department will be able to take it in for you, providing you haven’t lost too much. A woman’s body weight fluctuates, so weight change is expected & we see it all the time.

How do I pay?

There are 2 options you can take when you find your dream dress.

  1. For us to order your dress in, you need to pay up to 50% of the cost of the dress. You can do this in one go, or in instalments (time dependant). When 50% is reached, we will place your order with the designer.
  2. If you have found your dream dress but don’t want to order it just yet, then you can put a £250 holding deposit on it (non-refundable). By doing this you aren’t committing to that particular dress, but you are committing to having a wedding dress from us. A £250 deposit also means you go onto our system, so if we get notified the dress you have the deposit on is getting discontinued, we can check our records and contact everyone who has a holding deposit on to inform them they need to complete their dress order before the dress becomes unavailable. If you have changed you mind on having that dress, you can transfer the £250 holding deposit onto another wedding dress.

We do offer payment plans here in store, to ease any pressure of paying lump sums of money. Just ask in store for more information on this and to set up a plan with us.

What if I don’t have long before my wedding, can I still buy from you?

Our wedding dresses here can take up to 6 months to arrive in store, but we can get dresses in quicker than this. Most designers have a ‘rush order’ option, which comes at an extra charge, but it means the dress will get here quicker. Some designers also have a live portal with dresses which are available to buy there and then, and will arrive in a short timescale. However this portal is live around the world, and dresses can be snapped up by people quickly. Not all dresses are available on this portal and so you may be limited in your dress options if you have a very short timescale.

If you need a dress super quickly, we have a sister store called Kingswinford Bridal & Prom, where you can buy a wedding dress of the rail. So there are no waiting times.

What shall I wear to an appointment?

Anything, as long as you’re wearing undies!! You might prefer to wear a nude or strapless bra, which will look better under the dresses. Just be aware you will not be allowed to try on dresses if you have no knickers on!

For an alterations appointment, you will need to wear the underwear/bra you plan on wearing on your wedding day and you will need to bring your wedding shoes.

Can I bring children?

Absolutely! We love seeing the little ones here in store and love having a cuddle of the teeny tiny ones!! Plus, for the older children, it is such an exciting experience. All we ask is that you are respectful of other brides who will be in store and want a relaxing experience. If any children are misbehaving or acting loudly, we will ask you to remove them from the shop until they have calmed down, which will be a disruption to your own experience.

Do you have parking?

Yes, there is a public carpark adjacent to our shop. And it’s free to park on, YAY!

Do you have refreshments?

Yes we offer refreshments during your appointment. We offer hot & cold drinks and some delicious biscuits! You are also welcome to bring a bottle of prosecco with you, ready for that all important ‘YES!!’ to the dress moment. We do kindly ask you don’t bring your own food into the shop, to avoid any damage to the dresses.

Hopefully the answers you are looking for are somewhere on this page. If not, please give us a call on 01384 893656 or contact us via our contact page and we will happily answer any further questions you may have.

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